Code of Conduct


This code of conduct has been established in order to clarify the standards for behaviour in the organization.


All directors, officers, employees and trainees of the Company are expected to read and understand this code, uphold these standards in day to day activities and comply with all policies and procedures. The Company is committed to continuously reviewing and updating the policies and procedures. Therefore the Company reserves the right to amend, alter or terminate this code at any time and for any reason, subject to applicable law.

Standards of Conduct

Honest and ethical conduct

You are expected to act in accordance with the highest standards of personal and professional integrity, honesty and ethical conduct while working on the Company’s premises (HO and branch locations), or at any other place where you are representing the Company.

Equal opportunity workplace free of discrimination and harassment

The Company is an equal opportunity employer and makes employment decisions based on merit and performance. It does not condone favouritism at the workplace. The Company policy prohibits harassment of any kind, including harassment based on pregnancy, medical conditions, race, colour, sex, national origin, marital status, age, sexual orientation or any other basis unlawful as per state or local law. This policy is applicable to all employees, including vendors and clients.

Dress code

Since each of us is a representative of the Company, we must adhere to standards of personal grooming and dress code in a manner consistent with the nature of work performed.

Timelines and process orientation

All employees are expected to unconditionally comply with the following standards of the organization:

  • Adherence to timelines committed to both internal and external customers.
  • Adherence to scheduled timings for office, conferences, official meetings and other meetings of a similar nature.
  • Leave to be planned in advance with necessary approvals from respective supervisors.
  • Availability on official contact number at all times.
  • High standards of commitment towards the organization and your job.

Applicable laws

All directors and employees of the organization must comply with all applicable laws, regulations, rules and regulatory orders. You must acquire appropriate knowledge of requirements related to your duties sufficient to enable you to recognize potential dangers and seek legal advice from the legal department.

Conflict of interest

All directors and employees of the organization are expected to avoid situations leading to a conflict of personal interest with the Company’s interest. Some of the situations leading to a conflict of interest are:

  • Receipt of gifts or excessive entertainment from any supplier, customer or competitor of the Company.
  • Significant ownership interest in any supplier, customer or competitor of the Company.
  • Consultation or employment relationship with any supplier, customer, business associate or competitor of the Company.
  • Direct or indirect involvement in any other business activity.
  • Involvement in any form with a competitor, supplier or subordinate employee of the Company.
  • Romantic liaisons in any supervisor subordinate relationship.
  • Competing directly or indirectly with the business of the Company.
  • Using the Company’s property, information, or position for personal gain.
  • Promoting/suggesting any other company competing directly or indirectly with EFL to any customer/external entity.

Any employee involved in any such a situation should immediately and fully disclose the relevant circumstances to his or her immediate supervisor. Failure to disclose facts will constitute grounds for disciplinary action, including termination.

Expense claims

All business-related expenses must be authorized by your respective manager before the incurrence. Personal expenses will not be reimbursed by the Company. To understand individual business expense limits, please refer to the circular for the Administration department.

Disciplinary actions

The matters covered in this code are of utmost importance to the Company and are essential to the Company’s ability to conduct its business in accordance with its stated values. We expect all directors, officers, employees and other staff to adhere to these rules in carrying out their duties to the organization. The Company will take appropriate action against any person whose actions are found to violate these policies. Disciplinary action includes but is not limited to termination of business or employment relationship. It may peruse legal action against the individuals or entities involved.


A waiver for any of the provisions of the code must be approved in writing by the Managing Director of the Company.

Acknowledgement and acceptance: I have read, understood and accepted the Company’s code of conduct and ethics. I understand that there may be additional policies or laws specific to my job profile. I further agree to comply with the Company code of conduct and ethics.

Employee name & signature:

Employee no.: